There will be times when playing the role of manager is so very important…..don’t get me wrong, managerial duties are extremely important. Sometimes as he leader one has to sit back , watch and listen. I mean who can hear anything anybody is saying if we are all shouting across the room, talking at the same time, murmuring under our breathes?
At that moment, just sit down and still, listen to what is being argued or complained about. See how best you can get a hang on solving the problem, cause truth be told, the only reason there is a problem is because…duh nobody is listening.
Say to your team, “guys stop and let’s start over, one by one, what are your thoughts?”